Ordering:

Do you restock items that are sold out?

We restock certain sold out items! If you want to know if a specific item will be restocked, email us at support@strictlyfits.com 

Can I modify or cancel my order?

Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.

How do I know what size to choose?

View our size guide.

Order Status:

How do I check the status of my order?

You should receive an email regarding your order after placing it. If not, check your spam folder. If you are still having complications, send us an email at support@strictlyfits.com with your order number. 

Why was my order canceled?

If your order has been canceled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing information.

I cannot find the answers to my questions, how do I reach customer service?

You can send an email with your question to support@strictlyfits.com.

Shipping:

How do I track my package after it's been shipped?

As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website. Track your package with the order number and email address used for your order.

I think my package may be lost or have been stolen, what do I do now?

Strictly Fits is not responsible for lost or stolen packages. The carrier will generally determine if your package can be left in a safe and secure place at your delivery address. If you believe your package may have been lost or stolen, please contact us at support@strictlyfits.com for assistance. 

 Returns:

What is your return policy?

Purchases are valid for exchange or refund within 30 days of ship date.

All returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached.

How soon will I receive a refund for my return?

Please allow 2-3 weeks from the return shipped date for your account to be credited.